In Chino Hills Ca. On washer repair by Apco Appliance and Air. Working on Whirlpool Kenmore style washer not agitating properly. Customer noticed that her clothes weren't coming out clean. Dave arrived and found upper part of agitator not catching cam. When this happens the AGITATOR can be spun both ways freely. The agitator should spin one way freely and stop when you spin it the opposite way. Here are a few pics if the dogs and cam.
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